SOLUTIONS ARCHITECT | CONSULTANT Freelance
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New York, New York January 2002 – Current
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Provide full range of technology and consulting services to diverse client base, such as foreign currency brokerage, financial services, real estate, architectural/commercial construction and entertainment (author & filmmaker).
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- Probed to gain full understanding of client's
needs. Presented options to help them fully leverage their time and remain focused on the tasks at hand.
- Maintained networks, systems and portable
devices to ensure maximum uptime.
- Provided hardware/software support and
training to increase ROI.
- Designed an electronic workflow system with
document management tools saving client time locating references that were gathered from various sources.
- Restored a dozen-employee company's
system and network connectivity that was interrupted for 2 days. 95% of the company's activities were Internet dependent.
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DEMONSTRATOR Shun Cutlery - KAI USA
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New York & Wisconsin October 2007 – December 2015
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Manufacturer and marketer of Japanese gourmet cutlery.
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Inform consumers about products' quality, distinctive features and the services wrapped around it. Portray benefits through well conducted demonstration aimed at establishing confidence between consumers and products’ manufacturer. Promote branding and future sales.
Comments from store managers
- Williams-Sonoma" "great job helping guest
and associates learn more" & "very personal and engaged customers".
- Sur La Table: "extremely knowledgeable
and passionate as a product demonstrator at Shun cutlery. He knew a vast amount about the technical details of kitchen cutlery, but was also able to relate it in a way to my team that increased their knowledge and, most importantly, their ability to sell. He was a pleasure to work with and my team always benefited from his visits."
- Bloomingdale's: "really like you here and
you sell!!
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- Aided consumers in making more informed
decisions as to which of the many products and services would best fit their needs.
- Associated generic products/services with
brand name to ensure that consumers looked beyond price and functions when weighing consumption options.
- Created public interest by conducting basic
knife skills and efficient cutting techniques to small/large groups of people.
- Creatively and analytically found solutions to
consumer’s questions and challenges with face-to-face interaction.
- Represented Shun on special events and
trained new demonstrators.
- Worked with retail stores' sales associates
to ensure products are being promoted proficiently.
Consultation request for knife development from Paul Vab Zuydam, owner of Le Creuset. At the time of my demo, I wasn't aware who he is, except remembering his comment: "I've never met anyone explain a product like you have..."
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DIRECTOR OF INFORMATION SERVICES Xspedius
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Lake Charles, Louisiana June 2000 – December 2001
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Provider of integrated voice, data and Internet services to small and medium-sized businesses throughout southeastern states.
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Recruited to direct startup operations and provide overall leadership for Information Services Group. Managed all aspects of daily company-wide information systems operations including: HelpDesk services to ensure customer satisfaction, determined/managed technology capital acquisitions, installations and maintenance to continually maintain/improve systems operations, worked cross-divisionally to develop/implement new network infrastructure and application platforms, ensured network reliability/accessibility to all employees, and standardized/implemented Intranet network to facilitate internal operations, provided internal network security and systems procurement, and all budget forecasting/reporting to maintain fiscal responsibility.
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- Achieved zero downtime for duration (over a
year and a half).
- Designed and maintained systems
supporting company growth from 80 to 300 users.
- Oversaw 4 direct reports and up to 32 indirect.
- Oversaw 2 relocations of temporary data
center en route to permanent location, establishing all technologies, systems, staffing and operations within 8 months.
- Assisted with design, engineering and
implementation of company-wide voice/data network including inside/outside plant equipment, to provide communications network for all facilities located across 5- state region.
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TECHNOLOGY DIRECTOR Century Business Communications, LLC (subsidiary of CenturyTel)
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Monroe, Louisiana September 1993 – May 2000
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Provider of marketing services (printing and fulfillment).
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SENIOR SYSTEMS ANALYST / TECHNICAL LEAD CenturyTel
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Provider of local exchange, wireless, long distance, Internet access and data services.
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Primary responsibility included providing computer software and support to executive officers; strategic/tactical direction to development of business solutions, as well as responsible for all computer/network operations to streamline workflow processes for efficiency and productivity improvement.
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- Systems automations increased work
efficiency 35% to 40%.
- Led technical staff in upgrade of
approximately 4,000 workstations.
- Introduced Internet technologies for E-
business; designing, developing and implementing all electronic and computerized applications (including web applications, on-line document proofing and printing on demand).
- Implemented bar code systems using
scanners to facilitate tracking procedures.
- Supervised delivery of PBX system and
installed, modified, upgraded and maintained LAN/WAN, providing voicemail, internal communication improvement and increase system capabilities.
- Documented findings for company
guidelines and standards.
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ORACLE DBA & SYSTEMS MANAGER / INSTRUCTOR Delta-Ouachita Regional Technical Institute
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West Monroe, Louisiana December 1986 – September 1993
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Post-secondary technical school.
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Hired as Data Processing instructor and, as result of self-initiated, internal procedural upgrade, was assigned additional, company-wide IT responsibilities. Designed and conducted training workshops to facilitate technological transitions. Managed area VAXcluster environment, consisting of minicomputers, workstations, PCs, repeaters and terminal servers to maintain operations. Provided system installations, maintenance, upgrades, customizations and tuning to maximize performance. Oversaw budget allocation to maintain fiscal responsibility. Served as project administrator in creation of multi-media library to facilitate faculty, student research and training programs.
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- Designed and implemented transition to
office automation throughout institute to improve operating efficiency and reduce labor cost.
- Maintained Oracle databases and improved
network security to preserve integrity of student records, as well as upgraded A/P, A/R, general ledger, payroll and property inventory to improve financial system performance.
- Served as industry expert and advisor to
other schools within state vocational system.
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ASSISTANT SYSTEMS ANALYST The University of Louisiana at Monroe
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Monroe, Louisiana July 1985 – November 1986
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University of Louisiana System.
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Wrote and maintained programs in various programming languages and databases. Trained end-users. Prepared list processing commands, handouts/guides and documents. Participated in software installation and SYSGEN. Performed systems backup and restore operations Thorough knowledge of wiring standards and practices for Data Communications Equipment.
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- Responsible for editing final draft of reports
and letters.
- Adapted a multi-user word processing
system to handle unsupported printer types.
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