SOLUTIONS ARCHITECT | CONSULTANT
Freelance
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New York, New York
January 2002 – Current
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Provide full range of technology and consulting
services to diverse client base, such as foreign
currency brokerage, financial services, real
estate, architectural/commercial construction
and entertainment (author & filmmaker).
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- Probed to gain full understanding of client's
needs. Presented options to help them fully
leverage their time and remain focused on
the tasks at hand.
- Maintained networks, systems and portable
devices to ensure maximum uptime.
- Provided hardware/software support and
training to increase ROI.
- Designed an electronic workflow system with
document management tools saving client
time locating references that were gathered
from various sources.
- Restored a dozen-employee company's
system and network connectivity that was
interrupted for 2 days. 95% of the company's
activities were Internet dependent.
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DEMONSTRATOR
Shun Cutlery - KAI USA
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New York & Wisconsin
October 2007 – December 2015
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Manufacturer and marketer of Japanese gourmet cutlery.
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Inform consumers about products' quality,
distinctive features and the services wrapped
around it. Portray benefits through well
conducted demonstration aimed at establishing
confidence between consumers and products’
manufacturer. Promote branding and future
sales.
Comments from store managers
- Williams-Sonoma" "great job helping guest
and associates learn more" & "very
personal and engaged customers".
- Sur La Table: "extremely knowledgeable
and passionate as a product demonstrator
at Shun cutlery. He knew a vast amount
about the technical details of kitchen
cutlery, but was also able to relate it in a
way to my team that increased their
knowledge and, most importantly, their
ability to sell. He was a pleasure to work
with and my team always benefited from
his visits."
- Bloomingdale's: "really like you here and
you sell!!
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- Aided consumers in making more informed
decisions as to which of the many products
and services would best fit their needs.
- Associated generic products/services with
brand name to ensure that consumers
looked beyond price and functions when
weighing consumption options.
- Created public interest by conducting basic
knife skills and efficient cutting techniques to
small/large groups of people.
- Creatively and analytically found solutions to
consumer’s questions and challenges with
face-to-face interaction.
- Represented Shun on special events and
trained new demonstrators.
- Worked with retail stores' sales associates
to ensure products are being promoted
proficiently.
Consultation request for knife development from
Paul Vab Zuydam, owner of Le Creuset. At the
time of my demo, I wasn't aware who he is,
except remembering his comment: "I've never
met anyone explain a product like you have..."
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DIRECTOR OF INFORMATION SERVICES
Xspedius
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Lake Charles, Louisiana
June 2000 – December 2001
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Provider of integrated voice, data and Internet services to small and medium-sized businesses
throughout southeastern states.
|
Recruited to direct startup operations and
provide overall leadership for Information
Services Group. Managed all aspects of daily
company-wide information systems operations
including: HelpDesk services to ensure
customer satisfaction, determined/managed
technology capital acquisitions, installations
and maintenance to continually
maintain/improve systems operations, worked
cross-divisionally to develop/implement new
network infrastructure and application platforms,
ensured network reliability/accessibility to all
employees, and standardized/implemented
Intranet network to facilitate internal operations,
provided internal network security and systems
procurement, and all budget
forecasting/reporting to maintain fiscal
responsibility.
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- Achieved zero downtime for duration (over a
year and a half).
- Designed and maintained systems
supporting company growth from 80 to 300
users.
- Oversaw 4 direct reports and up to 32 indirect.
- Oversaw 2 relocations of temporary data
center en route to permanent location,
establishing all technologies, systems,
staffing and operations within 8 months.
- Assisted with design, engineering and
implementation of company-wide voice/data
network including inside/outside plant
equipment, to provide communications
network for all facilities located across 5-
state region.
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TECHNOLOGY DIRECTOR
Century Business Communications, LLC
(subsidiary of CenturyTel)
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Monroe, Louisiana
September 1993 – May 2000
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Provider of marketing services (printing and fulfillment).
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SENIOR SYSTEMS ANALYST / TECHNICAL LEAD
CenturyTel
|
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Provider of local exchange, wireless, long distance, Internet access and data services.
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Primary responsibility included providing
computer software and support to executive
officers; strategic/tactical direction to
development of business solutions, as well as
responsible for all computer/network operations
to streamline workflow processes for efficiency
and productivity improvement.
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- Systems automations increased work
efficiency 35% to 40%.
- Led technical staff in upgrade of
approximately 4,000 workstations.
- Introduced Internet technologies for E-
business; designing, developing and
implementing all electronic and
computerized applications (including web
applications, on-line document proofing and
printing on demand).
- Implemented bar code systems using
scanners to facilitate tracking procedures.
- Supervised delivery of PBX system and
installed, modified, upgraded and
maintained LAN/WAN, providing voicemail,
internal communication improvement and
increase system capabilities.
- Documented findings for company
guidelines and standards.
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ORACLE DBA & SYSTEMS MANAGER /
INSTRUCTOR
Delta-Ouachita Regional Technical Institute
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West Monroe, Louisiana
December 1986 – September 1993
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Post-secondary technical school.
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Hired as Data Processing instructor and, as
result of self-initiated, internal procedural
upgrade, was assigned additional,
company-wide IT responsibilities. Designed
and conducted training workshops to facilitate
technological transitions. Managed area
VAXcluster environment, consisting of
minicomputers, workstations, PCs, repeaters
and terminal servers to maintain operations.
Provided system installations, maintenance,
upgrades, customizations and tuning to
maximize performance. Oversaw budget
allocation to maintain fiscal responsibility.
Served as project administrator in creation of
multi-media library to facilitate faculty, student
research and training programs.
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- Designed and implemented transition to
office automation throughout institute to
improve operating efficiency and reduce
labor cost.
- Maintained Oracle databases and improved
network security to preserve integrity of
student records, as well as upgraded A/P,
A/R, general ledger, payroll and property
inventory to improve financial system
performance.
- Served as industry expert and advisor to
other schools within state vocational system.
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ASSISTANT SYSTEMS ANALYST
The University of Louisiana at Monroe
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Monroe, Louisiana
July 1985 – November 1986
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University of Louisiana System.
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Wrote and maintained programs in various
programming languages and databases.
Trained end-users. Prepared list processing
commands, handouts/guides and documents.
Participated in software installation and
SYSGEN. Performed systems backup and
restore operations Thorough knowledge of
wiring standards and practices for Data
Communications Equipment.
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- Responsible for editing final draft of reports
and letters.
- Adapted a multi-user word processing
system to handle unsupported printer types.
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